1. YOUR RESPONSIBILITY

It is your responsibility to read this Privacy Policy before entrusting us with your personal information.

If you do not agree to this policy, you should avoid or stop submitting your personal information to us. In this case, if you have already provided us with your personal information, please contact us immediately so that we can be informed of the withdrawal of your consent and so that we can take the necessary measures with respect to your information. As such, you consent to our use or disclosure of the information you provide to us in accordance with this Privacy Policy.

2. TANDEM SERVICE APRES SINISTRE RIVE-SUD COMMITMENT

Tandem service après sinistre RIVE-SUD is committed to applying the necessary security measures and good management practices to protect the confidentiality of the personal information entrusted to us and to ensure that your right to privacy is respected.

We ensure that we meet this commitment throughout the life cycle of personal information with us, from the time we obtain it, through its retention, use and disclosure, to its final destruction.

We act in accordance with the laws applicable in Quebec, including the rules contained in the Act respecting the protection of personal information in the private sector.

We ensure that we have obtained your consent prior to any use or disclosure of your personal information.

In certain situations, permitted by law, we may use or disclose your information without your prior consent and, if we do so, we will ensure that we do so in accordance with the requirements of the law and in accordance with your rights.

Tandem service après sinistre RIVE-SUD does not sell or lend your personal information in any way to anyone.

3. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

The person responsible for the protection of personal information at Tandem service après sinistre RIVE-SUD is M. Pier-Luc Bérubé.

This person is responsible for ensuring that applicable privacy legislation is enforced and that your rights with respect to your personal information are respected.

If you have any questions, comments, or information about the protection of your personal information, as well as if you wish to make a complaint or assert a right, please write to: pierluc.berube@tandemsas.com

4. PERSONAL INFORMATION

For the purposes of this policy, personal information, is information about you that can be identified or recognized, whether directly or indirectly.

Here are some examples of the personal information you may be asked to provide to us:

·       Your name

·       Your address

·       Your email address

·       Your phone number

·       Your preferred language

·       Etc.

The higher the reasonable expectation of privacy, as well as the greater the sensitivity of the information, and the greater the safeguards required. The three main areas containing sensitive information are medical, financial, or biometric.

The security measures applied are proportionate to the sensitivity of the personal information to be protected.

Some information is not considered personal information, such as information about your professional or business functions and information that is public under law.

5. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

In the course of our business, we are required to collect the personal information of our employees.

We ensure that we collect only the information that is necessary for the purposes for which we perform our duties.

6. EMPLOYEES

When you submit your job application to us or are employed by us, we ensure that we collect only the personal information that is necessary for this purpose and that we use it in a secure manner that complies with applicable laws.

If you have any questions or comments related to the management of your personal information in this regard, please contact the person responsible for the protection of personal information.

7. RETENTION AND DESTRUCTION OF YOUR PERSONAL INFORMATION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected unless a minimum period of time is required by law.

If you have any questions about retention periods of your personal information, you may contact the person responsible.

When the time comes, personal information is securely and permanently destroyed (or anonymized in some cases).

You can contact the person in charge for more information.

8. ACCESS TO YOUR INFORMATION BY STAFF

We ensure that access to your personal information is limited to those individuals for whom it is necessary to have access in order to perform the tasks related to their position.

To be informed of the categories of individuals who have access to your personal information within our organizations, please contact the person responsible.

9. COOKIES

Our website is equipped with cookies. A cookie is a piece of information that is transmitted by the server to the browser when you visit our website.

These cookies can be disabled or re-enabled by visitors by changing preferences in your internet browser settings or via the cookie consent pop-up on the website.

10. DISCLOSURE OF YOUR PERSONAL INFORMATION

We ensure that we obtain your consent prior to the disclosure of your personal information to a third party. Certain situations specifically provided for by law allow us to make a communication without your consent and if this is the case, we will ensure that we do so in accordance with the requirements of the law and in accordance with your rights.

11. OUTSIDE QUEBEC

It is possible that your personal information may be communicated outside of Quebec, notably when we use technology service providers or other service providers whose servers are not located in the province.

andem service après sinistre RIVE-SUD undertakes the privacy impact assessment required in the circumstances.

12. MINORS

When you provide us with personal information, you must be 14 years of age or older. If you are under the age of 14, the consent of your parent or guardian is required.

13. RIGHT TO WITHDRAW CONSENT

If you wish to withdraw your consent to the retention, use or disclosure of personal information that we may have collected about you, please contact the person responsible who can discuss the matter with you.

14. RIGHTS OF ACCESS AND RECTIFICATION

Upon request, you may be informed of the personal information we collect about you.

In addition to being informed, you may also request that we confirm the existence of your personal information with us and provide you with a copy of it. When it is computerized, you may request that a copy of your information be provided to you by means of a written and intelligible transcript, in a structured and commonly used technological format.

If you become aware that any personal information we hold about you is inaccurate, incomplete or ambiguous, you may request that it be corrected.

When we rectify personal information, we will promptly notify any person or organization to whom we may have disclosed it in the preceding six (6) months and from whom we received it, if applicable.

Request for access or correction

Your request must be in writing and forwarded to the person responsible for the protection of personal information.

We will ask you to prove your identity.

You can ask the person in charge to assist you in preparing your application.

Processing your request

The person responsible is the person in charge of processing your request.

A response will be sent to you within thirty (30) days of receipt of the written request by the person responsible.

Reasonable Fees

Access to and correction of your personal information is free of charge.

However, a reasonable fee may be charged for the transcription, reproduction, or transmission of such documents. In such a case, you will be informed in advance of the approximate amount of the applicable fees.

Denial of application

If the responsible person refuses to comply with your request for access or correction, he or she will inform you of the following:

·       The legal basis for the refusal;

·       The remedies available to you under the law;

·       The deadlines for exercising these remedies.

If you request, the person in charge must assist you in understanding the refusal.

15. COMPLAINT HANDLING

If you have a complaint, please contact the person responsible for the protection of personal information.

You will then need to provide your name and contact information so that it is possible to reach you.

The person in charge will ask you to set out the reasons for your complaint, with sufficient details to allow the complaint to be processed.

The person in charge will treat your complaint confidentially and follow up with you by email within thirty (30) days of obtaining all the information necessary to assess the situation.

If additional time is required to process your complaint, the person in charge will notify you by email before the usual processing period has expired.

Despite the internal complaints process, you can also file a complaint with the Commission d'accès à l'information. Obviously, before proceeding in this way, we invite you to contact the person responsible and wait until your complaint has been dealt with internally.

16. PRIVACY INCIDENT

In the event that we become aware of an incident involving a breach of confidentiality of your personal information and that this incident represents a risk of serious harm to you, we will notify you in writing. In such a case, the Commission d'accès à l'information would also be notified.

17. TECHNOLOGICAL SECURITY

The personal information we collect through technology is kept in a secure environment and those working for us are required to respect the confidentiality of your information.

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the protection of your personal information.

Despite the security measures we implement, the use of technology always represents a risk of a privacy incident and you should be aware of this when you transmit your information to us by any technological means.

18. APPROVAL, PUBLICATION AND UPDATING

This policy is approved by our Privacy Officer.

It is published on the www.tandemsasrivesud.com  website and distributed in such a way as to reach the individuals concerned by the personal information we collect through technology.

The policy may be amended or updated to reflect internal practices and applicable laws. We invite you to consult the table of updates at the bottom of the page to keep track of any changes.

Contact details :1600, rue Soucy, app.7, St-Hubert, J4T1A3